Welcome to your completion knowledge survey and quality assessment for Startup to Stellar Focus 6: Client Management (2 hrs)

(1 of 5) We reduce risk of client dissatisfactions and lawsuits with appropriate screening and clear policies and procedures documentation.

(2 of 5) While guidelines vary somewhat, most US states require practitioners to retain client records for 2 years.

(3 of 5) Karen emphasizes the importance of responding to the person before responding to the data of a situation.

(4 of 5) As we assess client behaviours that we experience as negative or disruptive, the psychology of Adler and Dreikurs suggest that the way WE feel indicates the CLIENT's needs.

(5 of 5) Karen recommends inclusion in policies and procedures documentation of a statement about ethics of termination for clients who are not benefitting from care provided by the practitioner.

(Course 1of4) To what extent was this training useful, relevant and applicable to you based on your agreement with these statements:

  • This training was a good use of my time
  • It contributes to my professional effectiveness and/or improves my ability to help and manage clients/patients
  • It addresses a professional practice gap in my knowledge or experience
  • I feel confident that I will be able to apply what I learned here in my practice

(Course 2of4) To what extent was the presenter of this training effective and competent based on your agreement with these statements:

  • The instructor presented current information and seemed knowledgeable about the topic
  • The length of the program was appropriate for the instructor's coverage of the intended material
  • The instructor communicated clearly, and any visual aids or additional reference documents contributed to my learning
  • The instructor related the presentation content to clinical practice
  • The instructor's presentation appeared balanced, fair and free of commercial bias

(Course 3of4) To what extent was the learning platform, technology and connectivity appropriate for you based on your agreement with these statements:

  • The learning platform functioned as intended to provide this training
  • The learning platform allowed for meaningful interaction with the instructor (comments, Q&A)
  • The learners were engaged in the training experience appropriately through this learning platform
  • The learning platform allowed for meaningful interaction between learners (comments, Q&A)