Welcome to your completion knowledge survey and quality assessment for Startup to Stellar Focus 5: Client Engagement & Retention (3 hrs)

(1 of 5) The effort, cost and time required to recruit a new client is generally much less than to retain an existing client.

(2 of 5) Establishment of diagnostic congruence with the client sets clear goals and priorities that support client autonomy and satisfaction.

(3 of 5) Surveys show that the most important factor in client retention is a personalized experience with the practitioner.

(4 of 5) When demands of a quickly growing practice feel overwhelming, Karen recommends tracking time use in 5 minute increments to provide visibility and reduce stress.

(5 of 5) The purpose of auditing your clinical work is to identify strengths that can help you focus and grow your practice.

(Course 1of4) To what extent was this training useful, relevant and applicable to you based on your agreement with these statements:

  • This training was a good use of my time
  • It contributes to my professional effectiveness and/or improves my ability to help and manage clients/patients
  • It addresses a professional practice gap in my knowledge or experience
  • I feel confident that I will be able to apply what I learned here in my practice

(Course 2of4) To what extent was the presenter of this training effective and competent based on your agreement with these statements:

  • The instructor presented current information and seemed knowledgeable about the topic
  • The length of the program was appropriate for the instructor's coverage of the intended material
  • The instructor communicated clearly, and any visual aids or additional reference documents contributed to my learning
  • The instructor related the presentation content to clinical practice
  • The instructor's presentation appeared balanced, fair and free of commercial bias

(Course 3of4) To what extent was the learning platform, technology and connectivity appropriate for you based on your agreement with these statements:

  • The learning platform functioned as intended to provide this training
  • The learning platform allowed for meaningful interaction with the instructor (comments, Q&A)
  • The learners were engaged in the training experience appropriately through this learning platform
  • The learning platform allowed for meaningful interaction between learners (comments, Q&A)